Return Policy
We appreciate your purchase and value your satisfaction. If you experience any issue with your order, please reach out to our support team and we will gladly assist you.
To speed up service, include your order number (example: #SHOP-123) and the email address used for the purchase when contacting us.
1. Returns
Customers may request a return within 30 days of receiving the product.
If more than 30 days have passed since delivery, we may be unable to provide a refund or replacement.
To qualify for a return:
- The item must be unused and in the same condition it was delivered
- The product must remain in its original packaging
Certain products are not eligible for returns, including:
- Perishable goods
- Flowers, newspapers, and magazines
- Intimate or sanitary products
- Hazardous materials
- Flammable liquids or gases
2. Right of Withdrawal
You are entitled to:
- Cancel your purchase within 14 days after receiving the product
- Return the item within an additional 14 days
- Receive a mandatory refund according to consumer protection laws
3. Refunds (when applicable)
After we receive and inspect the returned product, you will be notified by email regarding the approval or rejection of your refund request.
If approved, your refund will be processed automatically and credited back to your original payment method within several business days.
4. Damages and Product Issues
We stand behind the quality of our products. If you receive an item that is defective, damaged, or incorrect, please contact us immediately.
You must notify us within 7 days of delivery.
To help us resolve the issue faster, please send:
- Your order number and purchase email
- A clear explanation of the issue
- Photos or videos showing the defect or damage
Our support team will work with you to provide a fair solution.
5. Unauthorized Returns
Please do not send items back without contacting us first and receiving proper return instructions.
Items returned without prior authorization may not be eligible for refunds or replacements.
6. Late or Missing Refunds
If you have not yet received your refund:
- Recheck your bank account
- Contact your credit card provider (processing times may vary)
- Reach out to your bank, as refunds can take several days to be officially posted
If you have completed all steps and still have not received your refund, please contact us at:
contact@britsyshop.com
7. Discounted Items
Only products sold at regular price are eligible for refunds.
Items purchased on sale or during promotional campaigns may not qualify for reimbursement.
8. Exchanges (if applicable)
We replace items only if they are defective or damaged.
To request an exchange or return, email us at:
contact@britsyshop.com
We will provide instructions and the return shipping address.
9. Return Shipping
Customers are responsible for return shipping costs.
Shipping fees are non-refundable. If a refund is granted, the return shipping cost may be deducted from the refunded amount.
Delivery time for replacement items may vary depending on your location.